Do you provide tracking information?Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking information within 5 days, please
contact us. Order cancellationAll orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds, returns, and exchangesYou can submit a refund or exchange request within 15 days after you have received the product. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
For more details on the policy and procedure, you can read them in our
Refunds, returns, and exchanges page
Please do not send your purchase back to us unless we authorize you to do so.
The product looks very small, but unfolded, it easily fit around me fully clothed - with additional room. (I weigh 290 pounds and am six foot two inches.) Once used, I feared it would not be easily put back into the accompanying stuff bag. I feared for no reason because I put it back into the bag with no problem.
We purchased 4 so we could have one for each of us. I do not regret the purchase.
I purchased the emergency sleeping bag as a back up thinking that I would not need it during my backpacking trip. At night the actual temperature was colder than I expected and my 20° sleeping bag was not keeping me warm. After shivering for a while I decided to pull the sleeping bag out of its package and then I extended it on top of my sleeping bag. I started to feel warm immediately. It was a great feeling to be able to sleep warm. Get one of these and forget about expensive sleeping bags that promise to work at low temperatures.